Maintenance and support.
The Maintenance and Support Agreement forms a Schedule to your Software License. Below — what the agreement covers in plain language, plus the full PDF for reference.
On-going support, in plain language.
Helpdesk access
Direct access to IDU's helpdesk via internet, telephone or other means established by IDU. The first port of call when something is not working as expected.
Qualified technical advice
Access to qualified technical personnel for advice on your team's use of the Software. Configuration questions, best-practice queries, escalations.
Updates and upgrades
IDU makes Updates and Upgrades to the Software available as part of your Annual, Monthly or Cloud License Fee. New modules and new products are licensed separately.
The full agreement
The legal text governs the commercial relationship. Read alongside the Software License Agreement at /license and the Standard Terms and Conditions at /terms.
See the full Service & Support model.
Implementation methodology, training, and the layered support our customers actually use — beyond the legal scope of the agreement.