Case Study
BUSAMED HOSPITAL GROUP
Driving Financial Wellness: IDU Empowers Busamed to Focus on Patient Care
ABOUT BUSAMED
The Busamed Hospital Group is an award-winning private hospital group, providing specialist services in seven state-of-the-art hospitals. The group has a vision to provide quality, cost-effective services to all its patients, in partnership with its specialist health professionals, using a combination of high clinical standards and innovative technology. Each of the hospitals under the Busamed umbrella has core specialities, together with in-house ancillary services like radiology, pharmacy, pathology, and physiotherapy.
THE BUSINESS CHALLENGE
Busamed Hospital Group faced various challenges in managing its financial processes effectively. As a hospital group, they had to navigate complex and dynamic factors that directly impacted their revenue and expenses, including patient volumes, occupancy rates, medical tariffs, staff costs, and the availability of equipment and supplies. These factors required a high level of accuracy, flexibility, and collaboration across multiple departments and stakeholders, such as finance, operations, clinical, and procurement.
Traditional spreadsheet-based methods of budgeting and forecasting were prone to errors, inconsistencies, duplication, and security risks. To overcome these challenges, Busamed sought a solution that could streamline their budgeting and forecasting processes, improve data quality and integrity, enhance visibility and accountability, and support strategic decision-making.
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THE SOLUTION
Busamed implemented the Financial Budgeting and Reporting Modules of IDU in 2020, integrating IDU-Concept with their underlying SAP ERP Solution.
The Busamed Group comprises of seven hospitals and twenty six companies, all managed within a single IDUConcept Busamed Group company.
IDU-Concept is used for budgeting, forecasting, and monthly management reporting across the group. The group has also configured custom management report packs using the Excel Reporting functionality available in IDU.
Busamed makes use of the wide range of budget calculation types available within the Enterprise Edition of IDU-Concept including employee budgeting, CAPEX budgeting, balance sheet and cashflow management, itemised budgeting, dynamic reallocations, percentage reallocations, and activity budgeting.
With the powerful Activity Budgeting functionality Busamed has also been able to set up custom budget calculations to solve complex budgeting requirements. Including revenue calculations based on occupancy percentages and patients per day (ppd) for various departments, cost of sales, employee costs, electricity, water and sewerage, catering and cleaning, variable overheads, inventory, loans, and IFRS compliance.
A PARTNER IN SUCCESS
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“Implementing IDU‑Concept with Busamed during the 2020 lockdowns was a seamless and rewarding collaboration. With IDU’s robust solution, Busamed confidently navigates complex budgeting and reporting, driving financial wellness while prioritising patient care. We are proud to support their mission to deliver exceptional healthcare, even in unprecedented times.” – Margie Whitten, Director, IDU
“Implementing IDU‑Concept has been a game‑changer for our budgeting and reporting processes. The system gives us the tools to streamline financial management across the group, enabling informed decisions and cost‑efficiency without compromising patient care. I wholeheartedly recommend IDU to other healthcare providers.”
Krushen Govender, Group Financial Manager, Busamed
THE RESULT
Significantly reduced budget cycle time through automation and streamlined workflows.
Improved collaboration and communication among budget owners, enabling seamless coordination across departments.
Accurate, timely data delivered for informed operational, financial, and clinical decision‑making.
Increased visibility and cost control, strengthening financial wellness while prioritising patient care.
