Want your staff to be accountable for their numbers?
Empower them. If you want to track the rise and fall of buzzwords over time, the Google Books Ngram Viewer, which tracks word frequency in a vast number of books published since 1800, is a very useful tool. It reveals, for example, that while “accountability” has been consistently rising in popularity since 1950, “empowerment” only arrived on the scene in the mid-1970s, enjoyed a rapid rise and then plateaued in the late 1990s. That’s a pity, because at IDU we believe very s